Privacy Policy – g789 Pakistan Online Gaming Platform

This Privacy Policy explains how g789 ("Platform", "we", "us", "our") collects, uses, stores and protects the personal information of players who use the g789 website at g789.vin and the associated mobile application (collectively the "Platform").

g789 is built specifically for Pakistani players, and we understand that trust is fundamental to a good gaming experience. When you register and play on g789, you are sharing personal details, payment information and gaming activity with us. This policy is our commitment to being transparent about exactly what happens with that information.

By registering on the Platform or using it in any capacity, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you are not comfortable with any part of this policy, please do not use the Platform.

The personal data g789 collects falls into three main categories: information you provide directly, information generated by your use of the Platform, and information collected automatically by technical systems.

Information you provide directly:

• Full name, date of birth and gender — collected during registration for identity verification purposes.
• National Identity Card (CNIC) number — required for identity verification in line with anti-money laundering obligations.
• Contact information including mobile number and email address.
• Residential address — required for account verification and compliance purposes.
• Payment method details — the mobile wallet number, bank account details or card details you use to make PKR deposits and withdrawals. Note that g789 does not store full card numbers or MPIN codes directly.
• Documents uploaded during verification — such as a copy of your CNIC, proof of address or payment method ownership documents.

Information generated by your use of the Platform:

• Betting and gaming history — all bets placed, games played, amounts wagered and outcomes across sports betting (including PSL and cricket), live casino, slots and other games.
• Transaction history — all deposits, withdrawals and bonus transactions associated with your account.
• Account activity logs — login times, session durations, device used and location at the time of access.
• Customer support interactions — chat transcripts and communication records when you contact the g789 support team.
• Bonus and promotion usage — which bonuses you have claimed and your wagering progress.

Automatically collected technical information:

• IP address and approximate geographic location derived from it.
• Device type, operating system version and browser or app version.
• Cookies and similar tracking technologies — see Section 6 for full details.
• Referral source — how you arrived at g789.vin, for example via a search engine or a specific landing page.

g789 uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

• Account operation: To create and maintain your player account, process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer or card, and to provide access to the sports betting and casino features of the Platform.
• Identity verification: To confirm your identity, age and address as required for account registration. This is necessary to ensure all players are adults aged 18 and above and to comply with anti-money laundering obligations.
• Customer support: To respond to your queries, resolve disputes, investigate complaints and provide assistance via the live chat function on the Platform.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse and any other prohibited conduct as described in the Terms and Conditions.
• Responsible gaming: To monitor gaming activity patterns that may indicate problem gambling behaviour, and to enforce deposit limits, cooling-off periods or self-exclusion requests made by players.
• Legal and compliance obligations: To retain records required by anti-money laundering regulations, respond to lawful requests from authorities and maintain audit trails of transactions and account activity.
• Platform improvement: To analyse how players use g789, identify technical issues and improve features across sports betting, live casino, the mobile app and the deposit and withdrawal experience.
• Marketing communications: To send you information about g789 promotions, bonuses and new features — but only where you have opted in to receive such communications. You can opt out at any time via your account settings.

g789 processes your personal data on the following legal grounds depending on the purpose:

• Contractual necessity: Processing your identity data, contact data and financial data is necessary to operate your account and fulfil our obligations to you as a player — including processing deposits and withdrawals in PKR.
• Legal obligation: Certain data processing is required to comply with anti-money laundering obligations, age verification requirements and other applicable regulations. This includes retaining transaction records and identity documents.
• Legitimate interests: Processing technical data and gaming activity data for fraud prevention, security monitoring and platform improvement is based on our legitimate interest in maintaining a safe and fair Platform for all players.
• Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You can withdraw consent at any time.

g789 does not sell your personal data. We do share certain information with trusted third parties where it is necessary to operate the Platform, but only to the extent required for each specific purpose.

• Payment processors: When you make a deposit or withdrawal, your payment details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card issuer — as necessary to process the transaction. These providers have their own privacy policies governing how they handle your data.
• Identity verification partners: We may use third-party identity verification services to assist with CNIC verification and age checks during the account registration and verification process.
• Game providers: For live casino games, slots and other third-party games available on g789, your game session data and player ID may be shared with the game provider to operate the game and settle results. No unnecessary personal data is shared beyond what the game requires.
• Customer support tools: Our live chat and support ticketing system is operated with the assistance of a third-party platform. Support conversations are stored on that platform under appropriate data security arrangements.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us understand how Pakistani players use the Platform and where we can improve. This data cannot be used to identify individual players.
• Law enforcement and regulators: g789 will share personal data with relevant authorities where required to do so by a lawful order, court order or where we have a genuine suspicion of serious criminal activity including money laundering or fraud.

g789 uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small data files stored on your device that help the Platform function correctly and allow us to understand how players use the site.

Types of cookies we use:

• Essential cookies: These are necessary for the Platform to function. They keep you logged in during a session, maintain your preferences and ensure that deposits and withdrawals process correctly. These cannot be disabled without breaking the Platform.
• Performance cookies: These collect anonymised data about how pages are used — which sections are visited most, how long sessions last and where technical errors occur. This helps us improve the Platform for Pakistani players.
• Functional cookies: These remember your preferences such as language settings, preferred deposit method and display options so that you do not have to set them again on each visit.
• Analytics cookies: Used to gather aggregated statistics about Platform usage. This data does not identify individual players and is used only to improve the overall user experience.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of g789, but some convenience features may not work as expected.

g789 keeps your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and compliance obligations.

• Active accounts: While your account is active, all personal data, transaction records and gaming history are retained to operate the account and fulfil our obligations to you.
• Closed accounts: When an account is closed — whether at your request or by g789 — transaction records, identity documents and communication logs are retained for a minimum period in line with anti-money laundering record-keeping requirements. This typically means records are kept for several years after account closure.
• Dormant accounts: Accounts that have been inactive for 12 or more consecutive months may be classified as dormant. Personal data associated with dormant accounts is retained but access restrictions may be applied.
• Marketing data: If you have opted in to marketing communications, your contact details for this purpose are retained until you opt out or request deletion.
• Support records: Customer support interactions are retained for a reasonable period to enable dispute resolution and quality assurance purposes.

Once the applicable retention period has passed and there is no ongoing legal obligation to retain the data, it is securely deleted or anonymised.

g789 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, disclosure or misuse.

• All data transmitted between your device and the Platform is encrypted using SSL/TLS protocols.
• Passwords are stored using strong one-way hashing. g789 staff cannot view your password — only a reset is possible.
• Access to personal data is restricted to authorised staff on a need-to-know basis. All internal access is logged.
• Payment processing follows industry-standard security practices. Full card numbers and MPIN details are not stored on g789 systems.
• Regular security testing and vulnerability assessments are conducted on the Platform infrastructure.
• Two-factor authentication is available for your account and is strongly recommended to prevent unauthorised access.

Despite our best efforts, no system is completely immune to security incidents. In the event of a data breach that is likely to affect your personal data, g789 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

As a g789 player, you have a number of rights over your personal data. These rights can be exercised by contacting the g789 support team via live chat on the Platform.

• Right of access: You can request a copy of the personal data g789 holds about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Note that certain data such as name and date of birth cannot be changed once verified without supporting documentation.
• Right to erasure: In certain circumstances you may request the deletion of your personal data. This right is subject to legal and compliance obligations — for example, transaction records that must be retained under anti-money laundering requirements cannot be deleted on request.
• Right to restrict processing: You may request that we limit the processing of your data in certain situations, for example while a correction request is being reviewed.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though g789 may still continue processing where there are compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, contact the g789 support team via the live chat feature on the Platform. Please be prepared to confirm your identity before a data access or deletion request is processed, to ensure the security of your personal information.

g789 is strictly an adults-only platform. The Platform is not directed at, and is not intended for use by, anyone under the age of 18. We do not knowingly collect personal data from minors.

During registration, players are required to confirm they are 18 or above and to provide date of birth information. g789 may request a copy of a government-issued CNIC or other identity document to confirm age where there is any doubt.

If g789 discovers that personal data has been collected from a person under the age of 18, that account will be closed immediately, all funds will be voided and the personal data will be deleted as quickly as possible.

g789 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features or applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the Platform after a Privacy Policy update constitutes your acknowledgment of the revised policy. We encourage you to review this page periodically so that you are always aware of the current position on how your data is handled.

If any future change materially affects how we process your data in a way that requires your consent, we will seek that consent before the change takes effect on your account.

If you have any questions about this Privacy Policy, the data g789 holds about you, or you would like to exercise any of your privacy rights, please get in touch with the g789 support team.

The most direct way to reach us is via the live chat function available on g789.vin. Our support team is available around the clock to assist Pakistani players with account queries, privacy requests and data-related questions.

You can also reach us by email at the address shown in the footer of this page. Please use the subject line "Privacy Request" so your message is directed to the right team promptly.